Frequently Asked Questions

🐐 About Our Goat-Friendly Policies

Q: Are your products actually goat-approved?

A: While we can't guarantee every goat will personally endorse our products, we design everything with the playful, fun-loving spirit of goats in mind! Our products are inspired by our own herd and made to bring joy and giggles to your life.

Q: Are you really connected to goats?

A: You bet! We're proud goat parents at Goats Rock Ranch. Your purchases directly support the care and wellbeing of our own Heritage Silky Fainting goat herd - from feed and veterinary care to making sure they have the best life possible. When you buy from us, you're helping us take care of our goat family!

Q: Can I bring my goat to pick up my order?

A: We love the enthusiasm, but since we ship through our fulfillment partner Printful, all orders come directly to your door - no goat transportation required! 🚚

📦 Shipping & Orders

Q: How long does shipping take?

A: Orders typically process in 2-5 business days, then ship in 5-10 business days for standard shipping. We're as eager as a hungry goat to get your order to you!

Q: Do you ship internationally?

A: Currently we ship within the United States. International shipping may be available for select products - contact us for details!

Q: Can I track my order?

A: Absolutely! You'll receive a tracking number via email once your order ships. Track it like you're watching goats hop around a playground!

🔄 Returns & Exchanges

Q: What's your return policy?

A: We offer 30-day returns for unused items in original condition. Returns are processed through our fulfillment partner. See our full Return Policy for details.

Q: What if my item arrives damaged?

A: Contact us immediately with photos! We'll arrange a replacement faster than a goat can climb a mountain.

💳 Payment & Pricing

Q: What payment methods do you accept?

A: We accept all major credit cards, PayPal, and other secure payment methods shown at checkout.

Q: Do you offer discounts?

A: Keep an eye on our social media and email newsletter for special promotions and discount codes!

🎨 Products & Customization

Q: Can I request custom designs?

A: We love creative ideas! Contact us to discuss custom design possibilities - we're always up for a good challenge! Email us at thegoatgranny@goatsrockranch.com SUBJECT: Design Request

Q: Are your products eco-friendly?

A: We work with Printful who uses sustainable practices including water-based inks and eco-friendly materials when possible.

📞 Customer Service

Q: How can I contact you?

A: Reach us at thegoatgranny@goatsrockranch.com. We typically respond within 24 hours during business days (Monday-Friday, 9 AM - 5 PM CST).

Q: Do you have a physical store?

A: We're an online-only store, but we're always here to help via email or phone!

Have a question that's not answered here? Reach out to us! Goat for it! We're always happy to help. 🐐